Support
Help & support
Can’t find your answer? Email checkt@scinops.com from the address you use in the app. We reply within two working days.
Getting started
How long does an inspection take?
About three to five minutes for a car (12 views) and five to ten minutes for a one-bedroom apartment (about 11 views).
Can I finish later?
Yes. Tap “Finish later” and continue from the rental screen. Everything you captured is already saved.
What if I miss a view?
You can complete anyway. The report shows the missing views as “not captured” so the record stays honest.
Can I edit the rental details?
Yes, tap the pencil on the rental screen. For apartments, the room list can only change before the first photo is taken.
Photos and evidence
Why does it ask for my location?
To record where each photo was taken, which strengthens the record. Location is used only while you take photos. You can say no and still use the app.
What is the “photo may be hard to read” warning?
Checkt checks light and focus after each photo and suggests a retake if it looks dark, overexposed or blurry. It never judges the condition itself.
How do I prove a photo was not edited?
Each report lists the SHA-256 fingerprint of every original photo. Export the originals (rental screen → Export original photos) and anyone can recalculate the fingerprint and compare. With cloud backup, the report also shows that our server verified the file.
How do I send the report to the rental company or host?
Open the evidence summary and tap “Export & share PDF”. With Pro you can also send a secure link that opens in any browser.
Account, backup and purchases
Do I need an account?
No. You need one only for cloud backup, sync, share links and purchases. Sign in with a 6-digit email code, or with Apple on iPhone.
I did not get the sign-in code.
Check your spam folder and that the address is right, then tap “Send a new code”. Codes expire after one hour.
I changed phones. How do I get my rentals back?
Rentals you backed up come back when you sign in on the new phone. Rentals that were only on the old phone cannot be recovered by us, so export or back up anything important.
How do I restore a purchase?
Sign in with the same account, then Settings → Restore purchases.
How do I cancel Pro Annual?
In your App Store or Google Play subscription settings. Pro stays active until the end of the paid period.
Privacy and data
How do I export my data?
Settings → Export all data gives you every record as JSON. Each rental can also export its original photos as a ZIP file.
How do I delete my data?
Delete a single rental from its screen, everything on the phone from Settings → Delete all data, and your account and cloud data from Settings → Delete account.